- Can I send in a check?
- What forms of payment can I use?
- Is there a minimum gallon for delivery?
- What time will the driver deliver?
- Can the driver call us before delivery?
- Can someone service my furnace?
- Does Liberty Discount Fuel offer budget, prepay, or automatic service programs?
- Are there any discounts for large loads?
- Will Liberty Discount Fuel provide after hours emergency service?
- What is the cancellation policy?
- If the price goes down by the time I receive my delivery, will I get the lower price?
- Do you accept LIHEAP or heating assistance?
- Does Liberty Discount Fuel deliver propane?
- Does Liberty Discount Fuel deliver kerosene?
- Does Liberty Discount Fuel deliver off-road diesel?
- Can I buy a product that will remove sludge from my tank?
- Does the driver have attachments for fills?
- How long will I have to wait for a delivery?
- What are your hours?
- What are your prices?
- Do you deliver in our area?
- I actually live in Independence township but I have a Hackettstown mailing address. What city and zipcode should I provide for my address? My physical location or my mailing address?
- When I hit the submit button nothing happens.
- I got a confirmation number, but the office says they did not receive my order.
- I received an oil delivery but my furnace still will not come on.
Can I send in a check?
Liberty Discount Fuel is a C.O.D. company. Payment must be received when the driver makes the delivery (or before). We do not have a billing department. A customer can send in payments to accumulate credit in their account. However, they will be subject to the current price when they order oil.
What forms of payment can I use?
Liberty Discount Fuel accepts cash, check, money order and credit card (Master Card, Visa and Discover). New customers cannot pay by check.
Is there a minimum gallon for delivery?
Liberty Discount Fuel has a 150 gal minimum. A $45.00 surcharge will be assessed for deliveries less than 150 gal. We will deliver less than 150 gallons in the Easton, PA and Phillipsburg, NJ areas. However, the price per gallon will be higher. Please call the office for details.
What time will the driver deliver?
Liberty Discount Fuel does not issue times for deliveries. Drivers make up their own routes and can change those routes at any time. If payment is not received before or at the time of delivery, the oil will not be delivered. If no one will be home at any time during the day, please inform the office and make alternate payment arrangements to ensure delivery.
Can the driver call us before delivery?
Generally, we do not make arrangements for the driver to call customers prior to delivery. In the past, it has proven difficult for drivers to reach the customers. However if there are extenuating circumstances that would make delivery nearly impossible, the dispatcher may be willing to make exceptions on a case by case basis.
Can someone service my furnace?
Liberty Discount Fuel does not have a service department. To receive service, feel free to contact Cooper’s Oil at 1-800-861-3835 or 908-859-0982.
Does Liberty Discount Fuel offer budget, prepay, or automatic service programs?
No. Liberty Discount Fuel is a C.O.D. company. We must receive payment in full when the oil is delivered. Our company is also a “will call” company meaning the customer must contact us when they need a delivery. In an effort to keep our price as low as possible we do not offer services that many full service companies would. If you are interested in these programs please contact Cooper’s Oil toll free at 1-800-861-3835 or 908-859-0982.
Are there any discounts for large loads?
There are no discounts for loads less than 1000 gallons.
Will Liberty Discount Fuel provide after hour emergency service?
No. In an effort to keep prices low we do not provide after hours emergency service, our drivers are not on call. If a customer is out of oil we will make every attempt to add them to the delivery schedule as soon as possible. Upon the discretion of the office and the availability of the drivers, they may offer customers same day emergency delivery service for a $75.00 fee.
What is the cancellation policy?
In general, customers can cancel their delivery at any time without penalty. However, if a customer habitually cancels when the driver arrives or habitually does not have payment, the company may impose a $45 service fee. Liberty Discount Fuel reserves the right to change the date of delivery due to inclement weather, shortage of staff or vehicular problems.
If the price goes down by the time I receive my delivery, will I get the lower price?
The customer will be charged the current rate at the time they place the order. If the price changes between the time the customer places the order and the time they receive the delivery the price on the ticket will remain the same.
Do you accept LIHEAP or heating assistance?
Liberty Discount Fuel will accept checks from LIHEAP. The checks can be given to the driver when the oil is delivered or mailed to the office and credited to the customer’s account.
Does Liberty Discount Fuel deliver propane?
We no longer sell propane or propane tanks. Our propane division was sold in the spring of 2005.
Does Liberty Discount Fuel deliver kerosene?
Yes, but only to select areas. The Bartonsville office delivers kerosene primarily in the Pocono area. If you have any questions, please contact our office.
Does Liberty Discount Fuel deliver off-road diesel?
No. Due to government regulations, effective October 1, 2007, the product for off road diesel is different from the oil for heating homes. #2 dyed unmarked heating oil cannot be delivered to or used for highway, non-road, locomotive, or marine engines. This product is difficult for the company to get so Liberty Discount Fuel has decided not to carry it. A more detailed announcement is posted on the ‘Monthly Specials’ Page. Please call our office for more information 1-800-645-4747.
Can I buy a product that will remove sludge from my tank?
Yes. We do sell bottles of “Hot” upon customer request for $18.00 per bottle along with a fuel delivery.
Does the driver have attachments for fills?
Yes. If your fill needs a special attachment, mention this to the customer service representative so the driver can make sure he has the attachment prior to delivery.
How long will I have to wait for a delivery?
We try to dispatch deliveries within 24-48 business hours of a customer’s phone call. However, please be advised that during high volume periods, especially during the winter months, it may take up to a week for delivery. Please call the office for current information.
What are your hours?
Our hours vary between offices and from season to season. Please refer to the OFFICE HOURS link or call our office.
What are your prices?
Our prices go up and down with the market. They are subject to change at any time. Please refer to TODAY’S PRICE or ORDER ONLINE pages to find our current prices. Customers may also call the office.
Do you deliver in our area?
Please refer to the SERVICE AREA page to look at a list of towns we deliver to. Feel free to call our office if you have any further questions regarding our service area.
I actually live in Independence township but I have a Hackettstown mailing address. What city and zipcode should I provide for my address? My physical location or my mailing address?
In short, both. Please provide the zipcode from your mailing address when obtaining a price. When filling out the online form, please provide the mailing address. If your mailing address does not best describe your physical location or where you live, please provide the physical location of your home in the ‘Additional Delivery Instructions’ Box section of the form. This especially applies to customers who live in the Pocono region. Please provide a physical address along with the P.O. Box or R.R. #.
We realize the discrepancy between the mailing address and where a customer actually resides may occasionally impact pricing, delivery dates and whether we service the area. By providing both pieces of information we will be able to map a customer’s location and make any adjustments necessary. Feel free to call our office and place the order with a customer service representative if there are any other questions or problems.
When I hit the submit button nothing happens.
Customers are always welcome to call the office when they experience difficulties placing orders online (1-800-645-4747). We in fact encourage it, so we know what changes to make to the online ordering process.
Every once in a while, the website may be experiencing technical difficulties that make it impossible for the customer to order online. More often than not, though, the page will not submit because a necessary section has not been completed or is completed incorrectly. Please make sure you have filled in your first and last name; the house number, apartment # or P.O. Box # (only one of the three is necessary); home phone number or work phone number (10 digits); and the type of structure. In the delivery details section, make sure you have selected and there is a green dot next to either ‘By number of Gallons’ or ‘Fill tank’. One of the items must be selected. If something is incorrect on the form, the section will be in red and the page will not submit until corrected.
I got a confirmation number, but the office says they did not receive my order.
The delivery order summary IS NOT a final confirmation nor is there a confirmation number on it. The page is simply to verify that the information the system has gathered is correct and what the customer wants. This is the last opportunity to change your order before we receive the information. If changes need to be made, please press the “Go Back” button and make the changes.
The delivery order summary page can be printed out and kept as a preliminary receipt of sorts if the customer wishes. The customer MUST press the “SUBMIT” button on this page for the order to be sent to the office. The final page of the ordering process is the “Thank You” page with instructions regarding receiving a confirmation. The office will confirm that they received the order and a ticket has been printed. This is a final confirmation and will be in the form of an e-mail or a phone call. If you do not receive an e-mail or phone call from the office within 24 business hours of the submission of the order, please contact the office. It is possible we never received the order.
I received an oil delivery but my furnace still will not come on.
If you ran completely out of oil, the system may have to be restarted. Most of the drivers are trained to bleed the lines and restart the furnace but they need prior notification from the office. The customer must request the driver to restart the furnace. In most cases the customer service representative will ask if they are aware the customer is out of oil. A furnace restart is an additional $45.00 fee. After leaving the property the driver will not return to start a furnace. The customer must then contact a service company.